Are we using PayHOA yet?

We are still in the process of setting up the accounts and invoicing- we aren’t quite ready to roll it out yet, so online payments and emailed invoices won’t be ready to go out quite yet, please stay tuned!

What is PayHOA and how can I learn more about it?

Here’s a great overview video: https://vimeo.com/350964325

Did PayHOA replace the bookkeeper?

No. We still need a bookkeeper. PayHOA is a system that automates dues invoicing and dues payment processing, but PayHOA does not replace the need for a bookkeeper. It just removes that particular task from the bookkeeper’s duties, allowing them to focus on all the other aspects of our finance and account management.

Who is doing our bookkeeping since the bookkeeper resigned?

A new bookkeeper has been hired! Any bookkeeping questions should be directed to the Treasurer at board@seaviewhoa.org

I accidentally mailed a check to the old bookkeeper, what do I do?

The old bookkeeper is forwarding us any checks or mail that she receives. There will not be any late fees billed to unit owners while we transition to a new bookkeeping process.

My Fractional hired someone to do some repairs for us- how do I pay them now?

We do not want to inconvenience local providers. If you need to pay them at the time of service and it has been your unit’s policy to pay out of pocket and then get reimbursed, you can certainly still do that. If the provider is willing to wait, you can have that person send the invoice to the Board via email or regular mail (Vancouver PO Box), be sure to have them clearly state which unit it is for, and send a message to the Board that we should expect this invoice.

How are we going to get our dues invoices?

Invoices will be mailed out. The PayHOA system allows us to create and send invoices automatically, but before we can do this, we need to finalize each owner/unit to ensure that every account reflects an accurate and current balance.

What if I want to receive emailed invoices?

It is beneficial to the HOA if you opt for electronic notices, as it saves on postage, paper, envelopes, etc.  It also allows you to receive the notice timely and gives you the option to pay your invoice online, with one lump payment.  If you want to opt in for electronic notices, please contact the Board at Board@SeaviewHOA.org and we can get the form to you.

Do I need to have a PayHOA login?

No, you do not need to use PayHOA’s online portal, unless you want to make online payments (once that is set up).  You can continue receiving your dues invoices by regular US mail, and you can mail your payments to the Vancouver PO Box. You do not need a PayHOA login unless you want to utilize that system.

Do I need to log into PayHOA to see the quarterly financial statements?

No. The Board will continue sending out the quarterly financial statements when they are available.  Notices and announcements will continue to go out the way they have been- via email, posted to the website and for those who require paper, printed materials will be available.

When will we be able to use all the functions we see in the PayHOA video?

Our first priority is to get each account set up for proper invoicing and ensure it shows the proper balance for each owner.  Once that is complete, we will start looking at setting up the other features of PayHOA. We do not have a timeline for that, yet.